Perfect! Here’s a professional and complete Terms and Conditions ("Terms of Service") document for Feedback Minds:
Effective Date: April 26, 2025
Contact: contact@feedbackminds.com
Welcome to Feedback Minds ("Company", "we", "us", "our"). These Terms and Conditions ("Terms") govern your use of our AI-powered customer feedback and testimonial management platform ("Service").
By accessing or using Feedback Minds, you agree to these Terms. If you do not agree, you must not use the Service.
1. Eligibility
You must be at least 18 years old to use Feedback Minds. By using the Service, you represent and warrant that you meet all eligibility requirements.
2. Account Registration
- You must create an account to access the Service.
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to provide accurate, current, and complete information and to update it as needed.
We reserve the right to suspend or terminate accounts that violate these Terms.
3. Use of Services
You agree to:
- Use the Services only for lawful purposes.
- Not upload or transmit any content that is unlawful, harmful, abusive, or infringes any intellectual property rights.
- Not reverse engineer, modify, or create derivative works based on the Service.
- Comply with all applicable laws and regulations when using the Service.
4. Subscription Plans and Payments
- Some features require a paid subscription, as detailed on our website.
- By subscribing, you authorize us (or our third-party payment processor) to charge your payment method.
- Subscriptions auto-renew unless canceled prior to the end of the billing period.
- You are responsible for all applicable taxes.
- No refunds are issued except as required by law.
5. Intellectual Property Rights
- All content, software, trademarks, logos, and intellectual property related to Feedback Minds are owned by or licensed to us.
- You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes.
- You retain ownership of the data and feedback content you input into the platform.
6. User Content and Data
- You are solely responsible for the content you upload or input.
- By submitting content, you grant us a license to use it solely for the purpose of operating and improving the Service.
- We do not claim ownership over your customer feedback, testimonials, or any user-generated data.
7. Data Privacy
Our collection and use of your data are governed by our Privacy Policy.
8. Third-Party Services
Our platform may integrate with third-party services.
You acknowledge that use of third-party services is governed solely by their terms and conditions, not ours.
9. Service Availability
- We aim to provide reliable, continuous service but do not guarantee uninterrupted or error-free access.
- We may suspend, modify, or discontinue features or services at any time without liability.
10. Termination
We may suspend or terminate your access to the Service if you violate these Terms or if necessary to protect the Service.
You may terminate your account at any time by contacting us at contact@feedbackminds.com.
Upon termination, your right to access the Service will cease immediately.
11. Disclaimers
- The Service is provided on an "AS IS" and "AS AVAILABLE" basis.
- We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
- We do not guarantee the accuracy or reliability of AI-generated insights, summaries, or analyses.
12. Limitation of Liability
To the maximum extent permitted by law:
- Feedback Minds shall not be liable for any indirect, incidental, consequential, special, or exemplary damages.
- Our total liability for any claims under these Terms is limited to the amount you paid (if any) in the six (6) months preceding the claim.
13. Indemnification
You agree to indemnify, defend, and hold harmless Feedback Minds, its affiliates, and personnel from any claims, damages, liabilities, and expenses arising from your use of the Service or violation of these Terms.
14. Changes to Terms
We may update these Terms from time to time. Material changes will be notified via email or in-platform notifications.
Continued use after changes become effective constitutes your acceptance.
15. Governing Law and Dispute Resolution
- These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws principles.
- Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the courts of Delaware, USA.
16. Contact Us
If you have any questions about these Terms, please contact us:
📧 contact@feedbackminds.com