Effective Date: April 26, 2025
Contact: contact@feedbackminds.com
Welcome to Feedback Minds ("Company", "we", "us", or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI-powered customer feedback and testimonial management platform ("Service").
By accessing or using Feedback Minds, you agree to this Privacy Policy.
1. Information We Collect
a. Information You Provide
- Account Information: Name, email address, password.
- Business Information: Company name, project names, team member details.
- Customer Feedback Data: Reviews, testimonials, comments, ratings, and custom feedback entered manually or via API.
- Billing Information: When you subscribe to paid plans (handled by our payment processor).
b. Information Automatically Collected
- Usage Data: Analytics about how you use the platform (page views, features used, interactions).
- Device Information: IP address, browser type, device type, and system settings.
- Cookies and Tracking Technologies: Used to improve performance, analytics, and user experience.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our Services.
- Analyze and generate AI-powered insights (summaries, sentiment, emotion detection).
- Manage user accounts, roles, and team collaborations.
- Facilitate billing and payment processes.
- Communicate important updates, offers, and product-related information.
- Enhance security, detect fraud, and prevent unauthorized use.
3. Data Sharing and Disclosure
We do not sell or rent your personal information.
We may share information only with:
- Service Providers: Such as cloud hosting, AI analysis engines, customer support platforms, and payment processors — strictly for service provision.
- Legal Requirements: If required by law or to protect our rights or users’ rights.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.
4. Data Storage and Security
- Your data is encrypted both in transit and at rest.
- We implement industry-standard safeguards (SSL, access controls, regular audits) to protect your information.
- Access to your customer data is limited to authorized personnel only.
5. Your Rights and Choices
You have the right to:
- Access and Update: View and modify your account and feedback data at any time.
- Export Data: Download your customer feedback and reports.
- Delete Account: Request deletion of your account and associated data by contacting contact@feedbackminds.com.
6. Data Retention
- We retain your project, feedback, and report data as long as your account is active or as needed to provide services.
- Upon request or account deletion, your data will be permanently removed from our active databases within 30 days.
7. International Data Transfers
If you are accessing Feedback Minds from outside the United States, you consent to your data being transferred to and processed in the United States where our servers are located.
8. Third-Party Integrations
Feedback Minds may offer optional integrations with third-party services (e.g., Google Reviews, Facebook Reviews, Trustpilot). Your use of third-party services is governed by their respective privacy policies.
9. Children’s Privacy
Our Services are not directed to individuals under 18 years old. We do not knowingly collect personal information from children.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy and updating the "Effective Date" above. Continued use of the Services after changes constitutes acceptance.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
📧 contact@feedbackminds.com